1. Introduction

Symboku ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our puzzle game application and website.

We comply with the UK Data Protection Act 2018, General Data Protection Regulation (GDPR), and Children's Online Privacy Protection Act (COPPA).

2. Information We Collect

2.1 Account Information

Email address
Display name (optional)
Age category (Child, Teen, Adult)
Parent/guardian email (for users under 13)

2.2 Game Data

Puzzle progress and completion history
Game statistics and achievements
Symbol set preferences
Theme and display preferences

2.3 Payment Information

We do not store payment card details. Payments are processed securely through Apple App Store, Google Play Store, or Stripe. We only receive transaction confirmation and subscription status.

2.4 Technical Data

Device type and operating system
App version
Crash reports (anonymised)
Usage analytics (if consented)

3. How We Use Your Information

To provide and improve our game services
To sync your progress across devices (Premium users)
To process subscription payments
To respond to support requests
To comply with legal obligations
To show relevant advertisements (Free tier only, non-personalised for children)

4. Children's Privacy (COPPA Compliance)

We take special care to protect children under 13:

Verifiable parental consent is required before collecting personal information
Children never see personalised advertisements
Social features are restricted for child accounts
Parents can review, delete, or refuse further collection of their child's data
We do not condition participation on disclosure of more information than necessary

5. Your Rights

Under GDPR and UK DPA 2018, you have the right to:

Access - Request a copy of your personal data
Rectification - Correct inaccurate personal data
Erasure - Request deletion of your personal data
Portability - Receive your data in a machine-readable format
Object - Object to processing based on legitimate interests
Withdraw consent - Change your mind about optional processing

You can exercise these rights in Settings → Privacy → Data Export, or by contacting us at info@symboku.fun

6. Advertising

Free tier users see advertisements. We use Google AdMob to serve ads.

Adults may opt into personalised advertising
Children (under 13) only see contextual, non-personalised ads
Premium subscribers do not see any advertisements
You can change your ad preferences in Settings → Privacy

7. Data Retention

We retain your data for as long as your account is active. If you delete your account:

Personal data is deleted within 30 days
Anonymised analytics may be retained for service improvement
Financial records are retained for 7 years (legal requirement)

8. Contact Us

Data Controller: Symboku Fun Limited
Email: info@symboku.fun
Address: 43 Bridge Road, Grays, England, RM17 6BU

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk